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Welcome to ChineseSpare Online Help. If you have a problem or a question, please check out the following FAQ's for immediate answers to common queries.

Why should I need to sign up for a ChineseSpare account?

It is convenient to query the product information on our website.
If you have a product of interest, you can contact us directly.

Is it free to have a account?

Yes, it's free for you to sign up. all you need is a valid e-mail address and password, plus your name, company name and country.

How do I register?

1.Click on the Register link at the top navigation bar on any ChineseSpare Online page.
2.Complete the required fields.

What do you do with my registration information? (Privacy Policy)

ChineseSpare will never give out or sell your personal information to other parties. For more information, please read our Privacy Policy.

How do I login?

Click on the Login link at the top right-hand corner of the page to go to the Login page. Enter your e-mail address and password, then click on Login Now button.
If you check the Remember Me box when you log in, and if you do not log out, you won't have to log in each time you come back. Your browser will "remember" your e-mail address on your computer and your contact details will be pre-completed automatically when you send inquiries. However, for security reasons, you will always be asked to log in when you access secure parts of the site.

What if I forgot my password?

1.Simply click on the "Forgot password" link on the Login page.
2.Enter your registered e-mail address.
3.Click Submit to complete the process.

How can I send inquiry?

When you find something you are interested, you can click “inquiry”, or you can email to us.

What's your company MOQ?

Small quantity also available.

How can we know the product quality?

You can send us email for detail photos for checking if you cannot get enough information in the product page.

How to package the products?

We usually use standard box to package this products.

Is it the final price in the price list?

No, there still have some negotiated room. It is depends on the order you placed, the more you placed, the lower price you will get.

Can I get a price list?

We do not provide a list to our customers. All items are quoted individually. As we know,the price can be effected by several factors, such as material thickness,product shape,size,order quantity,print colors,etc. Also, the material prices can change constantly. Please tell us your requirements and we shall find the best solution for you.

What is your terms of payment?

Payment<=5000USD, 100% in advance. Payment>=5000USD, 30% T/T in advance, balance before shippment.

What's the payment way?

T/T, Paypal, etc.

What is your shipping way?

We support DHL, UPS, FedEx, EMS.

How long will you ship out the goods? How long can i receive the goods?

Delivery time usually 3-30days depend on your quanlity.
We usually use DHL/UPS/FedEx/EMS etc as the forwarder, 3-5 working days from china to your company . It is fasther.
Note: We hope it arrive on time but since this is an international delivery, shipping time will be highly depended on the courier company and local customs/duties. Thank you for your understanding.

If i am not satisfied with this product , what can i do?

If the products have quality issue or what we send are not you buy,we will get them retrun, but please make sure the products keep the original condition including box and accessories, no man-made damage, such as broken, scratched and so on, if not, it will not include in this policy, we will appreciated your understanding.
If you have any item problem, just email us quickly, we will do our best to solve it in 24 hours, thank you!

Our office hours are:

24 hours 7 days online service. And if nobody answer you online in time sometimes, do not worry. leave us a message or write down your desires, we will contact you as soon as possible.



Our Service:

1.Your inquiry related to our products or prices will be replied in 24hrs.
2.Well-trained and experienced staffs to answer all your enquires in fluent English.
3.We can provide professional Pre-sale, In-sale and After-sale service.
4.OEM&ODM, any your customized products we can help you to design and put into product, and we also support Dropping and Wholesale.